Director of Delivery and Account Management
Own delivery across the whole book of business — fill rates, client health and the recruiters who drive both.
What you would own
- Own delivery performance across all accounts: fill rate, time-to-submit, time-to-start and redeployment.
- Line-manage account managers and lead recruiters; set targets, run the weekly cadence, coach on the hard conversations.
- Sit in front of clients on escalations, QBRs and renewals, and turn what you hear there into changes in how we deliver.
- Forecast demand by specialty and region so recruiting capacity is in place before the requisitions land.
- Work with credentialing and compliance so nothing slips between an offer and a start date.
What we are looking for
- 8+ years in healthcare staffing, with several spent leading recruiters or account managers.
- A track record you can talk through in numbers — accounts grown, fill rates moved, teams built.
- Comfort owning a P&L or a delivery budget.
- Judgement about when to escalate to a client and when to absorb it.